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Delivery Information

Goods must be sent to one of the payees authorised address or addresses. Orders may be delayed if you ask for a different address from that recorded for example with paypal. Paypal give you the opportunity to add addresses and having added an alternate address you can have items delivered to your alternate address but you must remember to indicate this at the time of payment.

In the case of non-delivery, please wait for 2 working days from the date of your order before contacting us at hisat@hisat.com or by post at the normal address (see our contact page), or text or call us, in case delivery has been delayed.

In the unlikely event that a product is defective on delivery or damaged in transit, please contact us ASAP - sign for goods as Unchecked or reject the delivery contact us at hisat@hisat.com within 7 days of delivery. If the product is defective or damaged other than as a result of your negligence or willful misconduct, you may arrange for its return to us in accordance with our Returns Policy and we will either:
(a) repair or replace the product, or part of it; or
(b) refund the purchase price and cost of return postage at your discretion.

If the product is not found to be faulty then these costs will pass back to you and you may be refunded for the product less, not less than 5 GBP , or more than 30 GBP and usually 10% of the value of the goods + VAT where appropriate.

If you return an item for repair or replacement and you subsequently abandon the item - ownership of the item will revert to HISAT - if you refuse or forget to pay where appropriate for the goods to be returned then a charge will be made for storage of your item equal to 10% of it's value starting 3 weeks after we contact you - this charge will rise by a further 10% of the value for each subsequent week therefore after 3 weeks and 10 weeks (13 weeks total) have passed the items ownership will revert to HISAT if still unpaid and we will dispose of your item as we see fit.

We warrant that the product will, at the time of delivery, correspond to our description of them. 

Cost

Service Locations Delivery Schedule Cost per Shipment
Royal mail signed for mail under 2 KIlo
All of UK & Channel Islands
1-3 days
Monday - Saturday
£3.95+VAT
Royal mail 1st Class signed for
All of UK & Channel Islands
1-2 days
Monday - Saturday
£4.95+VAT
Parcelforce 48 2-15 Kilo
UK mainland only excluding Highlands & Islands
1-3 days
Delivery 7.30am - 5.30am
Monday - Friday
£8+VAT
Parcelforce 24 2-15 Kilo
UK mainland only excluding Highlands & Islands 1-3 days
Delivery 7.30am - 5.30am
Monday - Friday
£9.50+VAT
Parcelforce 48 15.01-30
UK mainland only excluding Highlands & Islands 1-3 days
Monday - Saturday
£14.00+VAT
Parcelforce 24 15.01-30
UK mainland only excluding Highlands & Islands 1-3 days
Monday - Saturday
£15.50+VAT
Parcelforce 48,  2-15 kilo
Northern Ireland Highlands & Islands excluding Channel Islands
1-3 days
Monday - Saturday
£15.00+VAT
Parcelforce 48 15.01-30 KIlo
Northern Ireland Highlands & Islands excluding Channel Islands 1-3 days
Monday - Saturday
£16.50+VAT
Europe Post up to 1 KIlo
European Union
3-15 days
Monday - Saturday
£13.00+VAT
Europe Post up to 2 KIlo
European Union
3-15 days
Monday - Saturday
£17.50+VAT
Parcelforce Europe service up to 4 Kilo
European Union
3-7 days
Monday - Saturday
£22+VAT
Parcelforce Europe Service up to 8 Kilo
European Union
3-7 days
Monday - Saturday
£30+VAT
Parcelforce Europe Service up to 15 Kilo
European Union 3-7 days
Monday - Saturday
£45+VAT
Parcelforce Europe Service up to 30 Kilo
European Union 3-7 days
Monday - Saturday
£60+VAT
Parcelforce Worldwide up to 4 KIlo
Worldwide 5-20 day
Monday - Saturday
£42+VAT
Parcelforce Worldwide up to 8 Kilo
Worldwide 5-20 day
Monday - Saturday
£57+VAT
Parcelforce Worldwide up to 15 Kilo
Worldwide 5-20 day
Monday - Saturday
£77+VAT
Parcelforce Worldwide up to 20 Kilo
Worldwide 5-20 day
Monday - Saturday
£92+VAT
Parcelforce Worldwide up to 25 Kilo
Worldwide 5-20 days
Monday - Saturday
£109+VAT
Parcelforce Worldwide up to 30 Kilo
Worldwide 5-20 days
Monday - Saturday
£129+VAT
over 30 Kilo either make 2 orders or call me


POA


Special Items

Delivery of satellite dishes to Europe must be organised with HISAT personally, this is to protect these items from damage in transit as they are particularly prone to breakages.